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Starting a call center in Jamaica can be an effective way to earn income while operating your own business. It is possible to run a call center from your home, but you can also rent an office space (view spaces). Operating your own call center, however, can be the most stressful and expensive business to venture into, without the proper guidance or directive. At Anglin Global Affiliates, our experienced and knowledgeable team will be able to guide you through the process and take away the possible pressures.
[/fusion_text][fusion_checklist hide_on_mobile=”small-visibility,medium-visibility,large-visibility” circlecolor=”#108acd” size=”18″][fusion_li_item icon=””]Step 1. Determine the type of call center you want to start.[/fusion_li_item][/fusion_checklist][fusion_separator style_type=”none” sep_color=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” alignment=”center” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” bottom_margin=”10″ /][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]
The type of call center you operate is based upon the type of companies you approach for contracts and the type of work you want to do. You may choose to have one or a combination of the following:
- Inbound calls might involve taking orders from customers, answering questions or providing technical support.
- Outbound calls will entail selling a product or service or setting up appointments. You could also take surveys.
- Telemarketing is advertising a product or service by describing key features or telling potential customers about special discounts.
- A web-enabled service assists clients when they press a “talk” or “call” button on a website and the call comes through the computer. Customers may want more information before placing an order or need “help desk” types of services.
- Debt Collection is the process of pursuing payments of debt owed by individuals or businesses. (In other words, you will be calling individuals or businesses to collect debt owed)
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Step 2. Write a Business/Growth Plan.
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This may vary according to type of call center you wish to incorporate. The business plan will include projected sales over specific periods of time, marketing activities and investments, expenses, cost of equipment, as well as employee salaries and benefits
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Step 3. Register Your Business.
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You will need to register your business name at the Companies Office of Jamaica. This is needed as you will need to pay the necessary taxes of the land, open bank accounts and hire employees. This will also make you more credible.
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Step 4. Market your Business
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Promote your company to businesses that seek to outsource their work, both locally and internationally. Each company will have different requirements and different pay scales. Choose one or more companies based on your growth plan and expected return on investment.
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Step 5. Seek location and office spaces
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Lease a space in a building that is suitable for optimal operation, that is, free of noise, very secure, has extremely reliable Internet and phone connection and last, but definitely not least, has sufficient space which will allow for future business expansion.
After you have followed these simple steps, you won’t have to look very far to begin business. Anglin Global Affiliates is your one-stop-shop.
We provide a turn-key effect for starters so they won’t have to worry about anything besides their contracts. Whether it be a secured, clean and noise-free facility to operate from, or equipment such as cubicles, computers, chairs, or parking, Fibre-optic Internet and reliable utilities, Anglin Global is the BPO Investor of choice.
[fusion_tooltip title=”See suggestion” placement=”top” trigger=”hover” class=”” id=””]All you need to do now is to hire your employees. Be sure to properly review all resumes.[/fusion_tooltip]
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1. Join local organizations such as the Chamber of Commerce and BPIAJ, as well as liaise with JamPro.
2. Be very careful of the contracts you receive as some of them will do more harm than good.
3. Seek FREE Consultation from Anglin Global Affiliates.
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